At ORIZEN.STORE, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
You may return an item within 30 days of receiving your order if:
- The item is unused, unworn, and in its original condition.
- The item is returned in its original packaging.
- Proof of purchase (order number or receipt) is provided.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personalized or custom-made products
- Clearance or final sale items
- Items that have been used, damaged, or altered by the customer
Return Process
To request a return, please contact us at:
Email: soubhagyarayllc@gmail.com
Please include:
- Your order number
- The item(s) you wish to return
- The reason for the return
Our support team will provide return instructions once your request has been reviewed.
Refunds
After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Processing times may vary depending on your payment provider.
- Please allow 5–10 business days for the refund to appear in your account.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging.
We will work to provide a replacement, exchange, or refund as appropriate.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
- Original shipping charges are non-refundable unless required by law.
Exchanges
We only replace items if they are defective, damaged, or incorrect. Contact us for exchange assistance